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General terms of purchase regarding products and services offered by Zest GbR through online sales on the website www.Zestwaterforlife.com as well as offline to individuals.
Terms of purchase
These General Terms of Sale (hereinafter referred to as the “General Terms”) govern solely the contractual relationship between the customers of the website WWW.ZESTWATERFORLIFE.COM (hereinafter referred to as “Customers”) and the seller ZESTWATERFORLIFE WEBSTORE (hereinafter referred to as “ZEST GbR”). These General Terms are the only ones that apply and replace all other terms, except for prior, explicit, and written exceptions. ZEST GbR may be required to modify some of these provisions; therefore, it is recommended that Customers review the General Terms each time they visit the ZESTWATERFORLIFE.COM website (hereinafter referred to as the “Site”). These changes are effective from the moment they are posted on the website and do not apply to contracts made before their introduction. Any purchase on the Site is subject to the General Terms of Sale in force on the day the order is placed. By confirming an order, ZEST GbR assumes that Customers have read and accepted the General Terms of Sale without reservations. Customers agree to comply with the General Terms of Sale and the Terms of Use specified therein.
To place an order on the Site, Customers have several options:
- Online through the website: www.zestwaterforlife.com – 24 hours a day, 7 days a week,
- By email, writing to: order@zestwaterforlife.com or zestmeup@waterforlife.com.
The online ordering process consists of four (4) consecutive steps. After making a selection and confirming the cart, Customers must:
- Identify themselves,
- Choose the type and quantity of the product,
- Accept the General Terms of Sale by checking the appropriate box,
- Choose the payment method.
After selecting the payment method, Customers will need to make the payment for the order, which will ultimately formalize the sales agreement binding them to ZEST GbR. In the case of orders processed by bank transfer outside the website, the agreement becomes binding once the payment is received in the bank account specified to the customer for payment, already indicated on the website on the “payment methods” page.
ZEST GbR places particular importance on providing information regarding the key features of products ONLINE through technical data sheets and images illustrating the product, within the limits of technology and in accordance with the best market standards. Accessories offered in various packages and/or sets and sold on the Site are brands compatible with our products.
The sale prices listed on the Site are expressed in euros (€ 0.95), where indicated, and include VAT, shipping, and any accessories. VAT sales tax differs depending on the European Union country and non-EU country.
Shipping costs are always described in terms of whether they are included in the purchase procedure or not, depending on the product.
They are billed at the end of the order as an addition to the selected products, if not already included in the purchase price.
The prices listed on the Site are also expressed, for countries within the European Union, in the local currency, but this has no commercial value. The catalog price is listed in € / GBP and is consistently clearly indicated before the order is confirmed.
ZEST GbR reserves the right to change prices at any time, but commits to applying the prices listed on the Site at the time the order is placed.
Customer orders are processed based on the availability of products. If the ordered product is unavailable, ZEST GbR commits to contacting the Customer via email within 15 days from the order date to inform them about the delivery time of the ordered product.
Products purchased on the Site can be delivered
A) Within the entire European Union, including islands, except for rare exceptions already excluded from the purchase options (such as the Faroe Islands, etc.)
B) In countries outside the European Union, including islands, except for rare exceptions already excluded from the purchase options (such as Easter Island, etc.)
In such cases, we encourage potential customers to contact us to determine if delivery costs can be included on the purchase side
If the item is in stock, the estimated delivery time is
3-5 business days for the European Union territory
5-15 business days for customers outside the European Union
Customers will be able to check the delivery status using the TRACING number and identify the freight carrier used (SDA, UPS, DHL, etc.), which will be provided to the customer at the time of physical shipment within 24-72 hours for EU customers and 24-120 hours for customers outside the EU.
Zest GbR has decided to guarantee the security of credit card payments by adopting the e-commerce platform Shopify and their Shopify Payments system, used globally and equipped with the best security systems through encryption of transactions.
All information regarding security and the payment process can be found on this page:
Frequently Asked Questions about Shopify Payments
Note: Any payments that are suspicious or may indicate potential fraud with Shopify Payments will be immediately rejected without the need for communication from ZEST GbR. However, if the user prefers another method, such as a bank transfer, they must contact us using our contact details to receive instructions on deadlines and methods.
A payment made by bank transfer is considered binding for ZEST GbR for the purposes of the purchase agreement only once the currency has been credited to the account specified in the procedure.
As with payments, data security during the purchase process relies on Shopify systems. All information about this can be found on this page:
SHOPIFY DATA SECURITY
Note: ZEST GbR does not accept cash payments unless special agreements are made directly with the company or its direct representatives. If a request for cash payment is received on behalf of ZEST GbR, it should be immediately reported to ZEST GbR and the relevant authorities.
Right of Withdrawal
The right of withdrawal is reserved solely for individuals, and therefore cannot be exercised by legal entities or individuals acting for purposes related to any business or professional activities unless the content of the purchase agreement indicates that it does not have a professional character, particularly based on the subject of the business activity registered in the Central Registration and Information on Business Activity.
To exercise the right of withdrawal, the customer must send a registered letter with acknowledgment of receipt within 15 to 30 days of receiving the goods, indicating the items they intend to return. The customer is responsible for the cost of returning the product.
The right of withdrawal is completely lost if the returned product is not in its original condition, i.e.:
- Lack of original packaging
- Missing integral parts of the product (accessories or other components, etc.)
- Product damage
In any case, the customer will not be able to exercise the right of withdrawal if the products were damaged due to improper use in accordance with their intended purpose and warranty conditions. If the packaging remains unopened and is not damaged or hazardous to health, the withdrawal period is 15 days from the delivery date.
ZEST GbR will process the credit order (excluding shipping costs) within 30 business days from the return shipment by the customer, but in any case, not before receiving the goods.
ZEST GbR will consistently reject any returned product that is unpackaged, missing accessories, parts, or damaged (without prior communication according to warranty conditions, see the warranty page).
For information regarding our service billing, please contact us at s:
Shipping costs related to product returns are fully borne by the customers.
Only products in their original packaging and with all included accessories, free from damage, will be accepted for returns and payments.
Any damage or missing accessories will invalidate the return and, consequently, the refund. We will contact the customer regarding potential agreement between the parties.
To return one or more products, please follow the instructions provided in the return authorization email.
Jeśli niezależnie od usług umownych, o których mowa w artykule 13 niniejszych ogólnych In terms of warranty, each product sold by us as new is covered by the legal warranty of conformity and hidden defects warranty, in accordance with the following legal conditions.
The cost of returning defective or faulty products is borne by the customer.
To return one or more products, follow the instructions contained in the return authorization email. No product may be delivered directly to Zest GbR’s headquarters.
Note: The legal warranty does not apply (or only applies partially) to repairs caused by external factors related to the product (such as accidents, impacts, lightning strikes, power surges, etc.) or customer error (e.g., using incompatible installations or using a product that is harmful to it).
10.2 Manufacturer’s Warranty
All products sold by us are also covered by the manufacturer’s warranty, with varying validity and duration depending on the products and brands. The manufacturer’s warranties on products sold by ZEST GbR do not cover:
- Replacement of consumables (batteries, bulbs, fuses, damage to recording or reading heads, etc.)
- Improper or unintended use of products (customers are asked to carefully read the product manual included with the product)
- Failures (and resulting consequences) caused by intervention from a workshop not authorized by Zest GbR
- Failures (and subsequent consequences) caused by external factors (such as accidents, impacts, lightning strikes, power surges, etc.)
Under no circumstances is ZEST GbR responsible for a refusal of warranty coverage by the manufacturer for the reasons outlined above.
In cases where repair is not covered by the warranty, the manufacturer will provide a cost estimate.
If the cost estimate is not accepted, the manufacturer will charge for administrative costs. In the case of agreement, the customer will need to make a bank transfer equal to the cost estimate, on behalf of ZEST GbR.
For any information regarding the settlement of our services, please contact: .
The court in Garmisch-Partenkirchen, Germany, is competent to resolve any legal disputes related to the products and services of ZEST GbR.
ZEST GbR shall not be held responsible for non-performance of the contract due to force majeure, such as defined by German courts, or the responsibility of the customer or third parties. It is recommended and advisable to secure the data contained in the purchased products. ZEST GbR is not liable for damages resulting from improper use of products sold on the Website. Although the products sold on the Website are suitable for professional use, ZEST GbR is not authorized to sell products to professionals through www.zestwaterforlife.com.
All customer reviews sent to Zest GbR are monitored and moderated by our marketing and communications department.
We welcome all information, messages, and critical remarks from our customers with the hope of improving our products and services.
However, if the mentioned reviews are contrary to the law or good manners (such as offensive advertising, defamatory intentions, insults, inappropriate comments…), Zest GbR reserves the right to intervene in its media to protect the common good by hiding or removing the review.
Depending on the case, ZEST GbR reserves the right to take legal action if a user believes that the expressed opinion is harmful to the integrity and work of Zest GbR.
All content of the website WWW.ZESTEWATERFORLIFE.COM (illustrations, texts, descriptions, brands, photos, videos) is the property of ZEST GbR, its collaborators and/or partners. Any reproduction, partial or complete, of the contents of the website, by any process and on any medium, must be subject to the prior and express consent of ZEST GbR. All information, content, practices and software offered on our services are protected by GERMAN and international intellectual property and copyright laws. ZEST GbR cannot grant permission to copy, publish and/or distribute various contents to persons who are not the owners of the intellectual property rights. Any unfair use of such content will be considered a crime of forgery, severely punished by the Intellectual Property Code. ZEST GbR cannot under any circumstances be held liable for infringement by one or more users of rights belonging to third parties and committed as a result of their activities on the Website.
Zest GbR, within the framework of the contractual relationship with its customers, reserves the right to extend or change the warranty period for the products and services supplied, after prior notice and consent of the parties.
Depending on the case and the agreements reached, an increase or discount may be applied to the purchase price.
In particular in the case of filters, as indicated on the warranty page, if they are not used for the indicated purpose (treatment of network water pre-purified by the operator), without notice to Zest GbR.
The following items are excluded from the warranty extension: Damage resulting from adaptations and/or adjustments (other than normal operational adjustments) made to the product without the prior written consent of the manufacturer; Costs associated with repairing and/or replacing products; – Damage resulting from improper use of the product, including:
a) improper use of the product or use of the product not in accordance with the manufacturer’s instructions regarding its use and/or maintenance;
b) improper or incorrect installation; Damage resulting from repairs carried out by unauthorized persons or directly by the user; Damage caused by accidents, lightning strikes, floods, fires, insufficient ventilation of the product or other causes that do not involve the manufacturer’s liability; Damage resulting from incorrect operation of the system into which the product has been incorporated. Note: Please note that the extended warranty does not apply if the model or serial number indicated on the product has been modified.
…Satisfied customers
Do you have questions about the purchase contract?
Write to us and we will answer your questions as quickly as possible.
