These General Conditions of Sale (hereinafter referred to as "General Conditions") exclusively regulate the contractual relationships between the customers of the WWW.ZESTWATERFORLIFE.COM site (hereinafter referred to as "Customers") and the seller ZESTWATERFORLIFE WEBSTORE, (hereinafter referred to as " ZEST GbR").These General Conditions are the only ones that can be applied and replace all other conditions, except for preliminary, express and written exceptions. ZEST GbR may be obliged to modify some of these provisions; Customers are therefore advised to read the General Conditions each time they visit the ZESTWATERFORLIFE.COM site (hereinafter referred to as "the Site"). These changes are enforceable starting from the online entry and are not applicable to contracts stipulated prior to it. Every purchase on the Site is subject to the General Conditions of Sale applicable on the date of the order. ZEST GbR trusts that, once the order has been validated, the Customers have read and accepted the General Conditions of Sale without reservation. Customers undertake to respect the General Conditions and the Conditions of Use detailed therein.

To place an order on the Site, Customers have various options:

- via the Internet on the Site: www.zestwaterforlife.com - 24 hours a day, 7 days a week,

- by e-mail by writing to: order@zestwaterfrolife.com or zestmeup@waterforlife.com,

The online order process consists of four (4) successive stages. Once the choice has been made and the shopping cart has been validated, Customers must:

- identify yourself

- choose type and quantity of product

- accept the General Conditions of Sale by ticking the appropriate box

- choose the payment method.

Once the payment method has been selected, Customers will have to proceed with the payment of the order, which will firmly and definitively formalize the sales contract that binds them to ZEST GbR.

For orders processed by bank transfer externally from the site, the contract will become binding upon receipt of the currency on the current account indicated to the customer for payment, already indicated on the site on the "payment methods" page

ZEST GbR pays particular attention to putting information relating to the essential characteristics of the products ONLINE through the technical data sheets and through illustrative photographs of the products, within the limits of the technique and in compliance with the best market standards. The accessories offered in the various packs and/or kits and sold on the Site are of brands compatible with our products

The sales prices indicated on the Site are expressed in euros (€ and GBP) where indicated they include VAT, shipping and any accessories. The sale for VAT/VAT purposes differs between European Community countries and NON-EC countries. Delivery costs are always specified whether or not included in the purchase procedure depending on the product, they are invoiced at the end of the order as a supplement to the selected products if not already included in the purchase price.
The prices indicated on the Site are also expressed, for nations belonging to the European Community, in the national currency, without this having any commercial value. The list price is in € / GBP and is systematically clearly indicated before confirming the order.
ZEST GbR reserves the right to change prices at any time, but undertakes equally to apply the prices indicated on the Site at the time the order is placed.

Customer orders are fulfilled within the limits of the quantity of products available.
In the event that the ordered product is not available, ZEST GbR undertakes to contact Customers via e-mail within 15 days from the order date to inform them of the time required for delivery of the ordered product.

The products purchased on the Site can be delivered: A) throughout the European Community, including islands except for rare exceptions already excluded from the possibility of purchase (Faroer Islands, etc...).

B) in countries outside the European Community including islands, except for rare exceptions already excluded from the possibility of purchase (Easter Island, etc...)

In these cases we invite potential customers to contact us to define with us whether the delivery costs can be integrated into the purchase.

If the item is available in stock, the expected delivery date is: 3-5 days working days, for the territory of the EUROPEAN COMMUNITY

- 5-15 working days for customers OUTSIDE THE EUROPEAN COMMUNITY

customers will be able to check the status of the delivery through the TRACING number and identification of the shipping agent used (SDA; UPS; DHL; Etc..) which will be delivered to the customer at the time of physical shipment of the product within 1-3 days for EU customers and 1-5 days for NON-EU customers.

Any delivery problems reported, after the maximum expected delivery terms but within 30 days of the same, will be taken care of and analyzed with the customer for the successful completion of the purchase.

Any cancellation of the order due to non-delivery (confirmed by the shipper due to force majeure) must be notified by registered mail or certified email to our contact details no later than 7 working days after the maximum expected delivery date has expired.

Any returns due to product non-conformity or problems related to the warranty terms of the same must follow the procedure indicated on the site under the heading "GUARANTEE AND ASSISTANCE"

Zest GbR is not liable for any compensation if you fail to comply with the notice terms here. listed above.

However, we urge you to contact us to find a convenient solution where possible for ZEST GbR and the customer.

Your satisfaction is our first goal.

Contacts:

• by post to the following address: Zest GbR - Münchnerstr. 54 - 82467 Garmisch-Partenkirchen DE
• via email to: order@zestwaterfolife.com

Zest GbR has chosen to guarantee the security of credit card payments, through the adoption of the SHOPIFY E-Commerce platform and their SHOPIFY PAYMENT sales system used all over the world and equipped with the greatest security systems through the encryption of operations .

You can find all the information regarding security and payment process on this page:

SHOPIFY PAYMENTS FAQ

NB: All payments that are suspicious or a source of possible fraud from SHOPIFY PAYMENTS will be directly discarded without any need for communication in this regard from ZEST GbR.

However, if you wish to adopt a different method, such as a bank transfer, you must contact us at our contact details to receive instructions regarding times and methods.

The payment made by bank transfer is considered binding for ZEST GbR, for the purposes of the purchase contract, only when the currency is credited to the account indicated in the procedure.

As with payment, data security in the purchase procedure relies on SHOPIFY systems. You can find all the information regarding: on this page:

SHOPIFY DATA SECURITY

ATTENTION : unless special agreements are made directly with the company or its direct representatives, ZEST GbR does not accept any cash payments. If you receive requests for cash payment in the name of ZEST GbR, please report it immediately to ZEST GbR and the relevant authorities.

The right of withdrawal is reserved exclusively for natural persons, therefore it cannot be exercised by legal persons and natural persons acting for purposes relating to any professional activity carried out.

To exercise the right of withdrawal it is necessary to send, by registered mail with return receipt and within 15 days of receiving the goods, the items for which you intend to exercise this right.
The costs of returning the product are the sole responsibility of the customer.

The right of withdrawal is totally lost if the returned product is not intact, that is:

• lack of original packaging
• absence of integral elements of the product (accessories or other components provided, etc.)
• damage to the product.

In any case, the customer will not be able to exercise the right of withdrawal if the products are damaged by improper use for the purposes of their use and warranty terms. If the packaging is still closed and the package is not damaged or dangerous to personal health.

The time limits for withdrawal are 15 days from the date of delivery of the order.
ZEST GbR will proceed with the transmission of the credit order (excluding shipping costs) within 30 working days following the shipment of the goods by the customer and in any case not before receiving the goods.

ZEST GbR will consequently reject any returned product: unpackaged, without accessories, parts or damaged (without prior communication, as per the terms of the guarantee, see the page)

To return one or more products, follow the instructions in the return authorization email.

Only products with the original packaging and all accessories included, free from damage, will be accepted for returns and payment purposes.

Any damage or lack of accessories will void the return and consequently the refund of the payment. The customer will be contacted regarding a possible agreement between the parties.

Regardless of the contractual Services referred to in article 13 of these general conditions, any product sold by us as new is covered by a legal guarantee of conformity and a guarantee for hidden defects, in compliance with the following legal conditions.

The costs for returning the faulty or defective product(s) are borne by the customer.
To return one or more products, follow the instructions in the return authorization email. No product may be delivered directly to the Zest headquarters.

Attention: the legal guarantee does not apply (or applies only partially) to repairs of damage caused by a cause external to the product (for example: accidents, impacts, lightning, power surges, etc.) or by a customer error ( such as, for example, the use of an installation that does not comply with the manufacturer's specifications, or use of the product that is harmful to it.

10.2. Manufacturer warranty
All the products we sell are also provided with a manufacturer's warranty, with different validity and durations depending on products and brands.

The manufacturer warranties on products sold by ZEST GbR do not cover:

• the replacement of consumables (batteries, light bulbs, fuses, damage to the recording or reading heads, etc.),
• abnormal or non-compliant use of the products (customers are asked to carefully consult the instruction manual attached to the product),
• failures (and subsequent consequences) due to the intervention of a repairer not authorized by Idroponica,
• failures (and subsequent consequences) due to external causes (for example: accidents, impacts, lightning, power surges...)

In any case, ZEST GbR cannot be held responsible for any refusal by the manufacturer to apply the guarantee for the reasons previously set out.
In the event that the repair is not covered by the warranty, the manufacturer will provide an estimate.
Administrative costs will be requested by the manufacturer in case of refusal to pay the estimate. In case of agreement, the customer will have to make a bank transfer, equal to the total of the estimate, to the order of ZEST GbR.

In order to resolve any legal dispute related to the products and services of ZEST GbR, the competent court of reference is the court of Garmisch-Partenkirchen in Germany.

ZEST GBR cannot under any circumstances be held responsible for the non-finalization of the contract due to causes of force majeure, such as those defined by the German courts, the responsibility of the customer or third parties. We remind you that it is prudent and recommended to safeguard the data contained in the products purchased. ZEST GbR cannot be held responsible for damages resulting from incorrect use of the products sold on the Site.

Although the products sold on the Site have characteristics consistent with professional use, ZEST GbR does not have the vocation of selling products to professionals on the site www.zestewaterforlife.com.

All customer opinions sent to Zest GbR are monitored and moderated by our marketing and communications department.

We accept with the hope of improving our products and services, all information, communications and criticisms from our customers.

But, in the event that said opinions are contrary to the law or morality (abusive advertising, defamatory intentions, insults, improper comments...) Zest GbR reserves the right to intervene on its media to protect the common good, obscuring or removing the opinion in question.

Depending on the case, ZEST GbR reserves the right to respond legally if you believe that the opinion expressed is detrimental to the honesty and work of Zest GbR.

The entire content of the WWW.ZESTEWATERFORLIFE.COM Site (illustrations, texts, descriptions, brands, images, videos) is the property of ZEST GbR, its collaborators and/or partners. All reproductions, partial or total, of the content of the site, by any process and on any medium, must be the subject of prior and explicit authorization from ZEST GbR. All information, content, practices and software offered by our services are protected by GERMAN and international laws that manage intellectual property and copyright. ZEST GbR cannot grant permission to copy, publish and/or distribute the various contents to persons who do not own the intellectual property rights. All fraudulent uses of such contents will be considered as counterfeiting crimes, severely punished by the Intellectual Property Code. ZEST GbR cannot under any circumstances be held responsible for the violation by one or more users of the rights held by third parties and perpetrated due to their activities on the Site.

Zest GbR within the contractual relationship with its customers, upon specific communication and subject to a consensual agreement between the parties, reserves the right to extend or modify the duration of the guarantee of the products and services provided.

An increase or discount may be applied to the purchase price depending on the case and the agreements reached.

In particular for Filters, as indicated on the page dedicated to the Guarantee, if they are not used for the indicated purpose (treatment of mains water pre-treated by the operator), without a communication to Zest GbR.

The following are excluded from warranty extensions :
Deteriorations resulting from adaptations and/or adjustments (except the usual operating adjustments) made to the product without the preliminary written agreement of the manufacturer;
Costs relating to the repair and/or replacement of products; - Deteriorations resulting from incorrect use of the product, including:
a) inappropriate use of the product or use of the product that does not comply with the manufacturer's instructions relating to its use and/or maintenance;
b) improper or incorrect installation;

• Damage resulting from repairs carried out by unauthorized persons or directly by the user;
• Damage caused by accidents, lightning, floods, fires, insufficient ventilation of the product or any other type of cause that does not imply the manufacturer's responsibility;
• Damage resulting from a malfunction of the system in which the product has been incorporated.

Attention: Please note that the extended warranty does not apply if the model or serial number indicated on the product has been modified.